عزيزي/ الطالب
فى نهاية الرحلة سيكون الطالب قادراُ على أن:
- يحدد مفهوم إدارة الاشراف الداخلي
- يميز بين الأنشطة المختلفة لإدارة الإشراف الداخلي
- يطبق الممارسات الخاصة بإدارة الإشراف الداخلي
- يُعد تقرير عن أهمية إدارة الإشراف الداخلي للفندق
- يحدد مفهوم إدارة الموارد البشرية
- يميز بين الأنشطة المختلفة لإدارة الموارد البشرية
- يُعد تقرير عن أهمية إدارة الموارد البشرية للفندق
2- Tasks
At the end of this trip the student will be able to
- Write the exact definition of housekeeping department
- Distinguishes between different Activities of housekeeping
department.
- Applies housekeeping department practices
- Prepare a report about the importance of housekeeping
department
- Write the exact definition of Human resources
department
- Distinguishes between different Activities of human
resources department.
- Prepare a report about the importance of human
resources department
اعزائى الطلاب يجب أن تعملوا فى مجموعات، وبحيث يتم تقسيم الأدوار بينكم وهى (قائد، ضابط الوقت، كاتب، عارض)، وزيارة الصفحات الالكترونية المحددة فى المصادر والبحث عن المعلومات والحقائق الهامة التى تناسب الأسئلة فى ورقة العمل الموزعة عليك وإنجاز الأنشطة التالية:-
Worksheet No. (1)
A) Translate the following into English
B) Translate the following into Arabic
(A) Mark true (√) or false (x) and correct the false one:
(b) Some
of the activities of housekeeping department are:
- ...................................................
- ...................................................
- ...................................................
- ...................................................
- ...................................................
Worksheet No. (3)
(A) Choose the correct answer:
1) Which one of the following statement best describes the activities of housekeeping department?
a) Cleaning and tidying guests' rooms.
b) Preparing and serving food & beverage to customers and
guests
c) Receiving and following complaints of guests
d) Answering questions about the activities in the hotel
2) Which one of the following departments Among its tasks
Washing, cleaning, and ironing guest clothes against sum of money add to his
account?
a) Food & beverage
b) Housekeeping
c) sales& marketing
d) Accounting
3) Which two of the following Statement about Housekeeping
department are true?
a. Washing, cleaning, and ironing all the linen and furniture of
the hotel.
b. Managing incoming and outgoing correspondence
c. Receiving an accurate settlement of the guest account
d. Vacuuming and washing floors and stairs.
4) Which two of the following statement about Housekeeping
department are true?
a) responsible for general cleanliness of the building
b) Maintaining high level of sanitation and safety in the
kitchen area
c) Serving hot meals, made-to- order sandwiches, and coffee to
customers and guests
d) Cleaning public areas such as halls, restaurants, lobbies,
and conference room
5)
Which one of the following
departments are responsible for Getting right people at right cost at the right
time is the important task?
a)
food & beverage Services
b)
Housekeeping
c)
Food & beverage Department
d)
Human resources
6) Which one of the
following departments are responsible for Managing the personnel functions of
the hotel?
a)
Human resources
b)
Housekeeping
c)
Food & beverage Department
d)
Food Production
7) Which one of the following
departments are responsible for Specifying the appropriate department for each job?
a)
food & beverage Services
b)
Housekeeping
c)
Human resources
d)
Front office
8) Which one of the
following departments are responsible for Determining the
suitable number of jobs in each department?
a)
accounting
b)
Housekeeping
c)
security
d)
Human resources
9) Which one of the
following departments are responsible for Delegating the authority within every
department, and among departments?
a)
Human resources
b)
Housekeeping
c)
Food & beverage Department
d)
accounting
10) Which one of the
following departments are responsible for Making the necessary training to the
staff of the hotel?
a)
Human resources
b)
Housekeeping
c)
engineering and maintenance
d)
Food Production
11) Which one of the following
departments are responsible for Making promotion programs to
all activities of the hotel?
a)
food & beverage Services
b)
Housekeeping
c)
Human resources
d)
selling and marketing
12) Which one of the
following departments are responsible for Making an effective working
relationship with other departments?
a)
food & beverage Services
b)
Housekeeping
c)
selling and marketing
d)
Human resources
Worksheet No. (4)
A): Complete the
following sentences
a) Housekeeping department considered the backbone of a ........
b) general cleanliness of
the building Is the task for the department of …………..
c) Making an effective working relationship with other
departments Is the task for the department of
…………..
d) Making promotion programs to all activities of the hotel is the
task for the department of …………..
e) Making the necessary training to the staff of the hotel is
the task for the department of …………..
(B): Some of the activities of Human Resources department are:
- ........................................
- ........................................
- ........................................
- ........................................
- ........................................
يجب عليك عزيزى الطالب الابحار عبر المصادر الأتية حتى يتم انجاز اوراق العمل ببراعة
لتنفيذ ورقة العمل الأولى يجب الابحار الى الرابط التالى:
لتنفيذ ورقة العمل الثانية يجب الابحار الى الرابط التالى:
لتنفيذ ورقة العمل الثالثة يجب الابحار الى الرابط التالى:
لتنفيذ ورقة العمل الرابعة يجب الابحار الى الرابط التالى:
سيكون تقويمك عزيزى الطالب فى الرحلة المعرفية بناء على ثلاثة محاور (تحقيق الأهداف السلوكية- تحيق المهارات التعاونية - تحقيق المهارات التكنولوجية) حسب جدول التقويم الموضح أدناه
وهكذا عزيزي الطالب قد
تعرفنا من خلال رحلتنا المعرفية على مفهوم إدارة الإشراف الداخلي وأنشطتها وأنها
تعتبر العمود الفقري للفندق وتختص بعمليات النظافة والترتيب والكي والغسيل، كما
تعرفنا على إدارة الموارد الشرية وأنشطتها وأنها تختص بعمليات التوظيف والتدريب
الروابط كلها تعمل - ما شاء الله
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